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Apr. 26th, 2009 | 09:07 pm
location: Not at county thank god
music: Mychael Danna - We're gonna make it

Today's post is from a friend of mine describing her experiences at the county outpatient pharmacy.

Story 1:
So the outpatient clinic pharmacy's all have TERRIBLE wait times of 2-4 hours and while I was working the pick-up window today, this is the conversation I had with this old weird man. (Background info: when patients say they want to wait for their medication to be ready, they are given a number, which will pop up on the screen when their prescription is ready for pick up.  Not a new concept, most retails function this way)

Man walks up to window and gives me his paper that says #76

Me: Um...your prescription is not ready yet.  Did your number show up on the screen?
Man: Yes it did
Me: (after I go check) Sir, we are only at #54, so your number is still a long time away.  Are you sure your number is on the screen?
Man: Ok, its not on the screen.  But the line to pick-up the medications is always so long and I already wait a long time for my medication to be ready.  Last time I came, I waited a really long time for my number to show up, and when it finally did, no one would let me cut in front of them to pick up my medication.
Me: Well, I don't think they let you cut in front of them because they have also been waiting a long time.
Man: That is why this time I just decided to get in line right away after I dropped off my prescription.
Me: But, we specifically have a sign that says do not get into line until you see your number come up, b/c now you got into line too soon and your prescription is still not ready.
Man: Are you sure they are not ready? Can you go check?
Me: I already checked, it will still be awhile before your medication is ready.  I'm sorry, but you will have to wait till your number comes up, and then get in line again.
Man: Do you think people will let me cut?
Me: I don't think so, but you can try
Man: Ok
(then he walks away)
I thought it was funny until 20 more people did the same thing to me...then I just got irritated.

Story 2:
The perks of working in a pharmacy: 
I'm working at the cashier today and the line is long as usual...my encounter with a lady today:
(lady walks up to me and hands me her medical record card and then i notice that my hand is all wet...so i look at her card and notice that it her card is all wet)
Me: Did you want me dry this card off for you? I noticed its all wet
Lady: Oh no, its ok.  It is just that the line was so long and so my hands started sweating
Me (trying not to look disgusted..hands the card back to her)


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Comments {2}

(no subject)

from: anonymous
date: Apr. 29th, 2009 03:59 am (UTC)

Patient at county today in my blood pressure clinic: Hey, why I am here can I ask you a question about my medicine? Me: Sure, whats up? Patient (unzipping his pants) I think the blood pressure medicine gave me herpes. Me: DO NOT TAKE OFF YOU PANTS. This is the blood pressure clinic. I cannot help you with herpes. You'll have to make an appointment to see your doctor. Patient: But, its the blood pressure medicine that gave it to me! Me (and I should have known better than to ask): How did blood pressure medicine give you herpes? Patient: My thing does work as well. It doesn't get as hard. If it was harder than I wouldn't have gotten herpes from the hooker. Me:....huh? Patient: If it was harder it could have fought off the germs. Me: Make an appointment to see your doctor.

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Waiters and lines

from: anonymous
date: Jun. 2nd, 2009 04:28 am (UTC)

Sounds like the whole waiting process at that place is confusing even WITH the numbers. This is the problem with having waiters. Three people come in the door off the street and line up RIGHT before the pharmacist, or you, call out the waiter's name as their medicine hits the shelf/basket/whatever.

Making it better, 2nd person in line JUST came from the doctor's office without a paper copy of the script (doctor is going to call it in *eye roll*) or didn't punch the refill number correctly into the phone or whatever. So the waiter is now upset wondering why they had to walk the 5 feet from the chair to the line just to stand for another 5 minutes.

Now, you COULD ask the other people to step aside... and they do... one step to the right where they breathe down the waiter's neck the whole time you assist the waiter.


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